L’Oréal's commitment to Accessibility 

To facilitate the use for people with disabilities, L’Oréal implements accessibility features to improve navigation for screen reader users, keyboard navigation and text-only browsers. Thus all users can access our content without difficulty. This fits into the group’s general policy in favor of diversity.



Unless an express consent is required by the data privacy laws of your country, by using this Media (as defined below), you consent to (i) the collection and use of your personal information by us as described in this Privacy Statement; and (ii) the transfer of your personal information to countries outside of your country (including in countries outside of the European Union).




The main logo

On every page, a single click on the Diversity Driven L’Oréal logo displayed in the banner leads back to the home page of the www.diversityreport.loreal.com website.


Main menu

The main menu is a drop-down menu which can be controlled by the mouse, the keyboard or with the fingers on a touch screen. The main menu in the right hand column lets you access the headings and main pages of the www.diversityreport.loreal.com website.


Page footer menu

At the bottom of the page, the footer menu lets you access all headings and sub-headings of the site and additional pages such as the contact page, the Legal Notice page, the site map, etc.


Site map

On every page of the site, a site map can be accessed by a link in the page footer menu. This site map gives you an overview of the tree structure of the www.diversityreport.loreal.com website and links you directly to the page or heading of your choice.


Functionalities offered by your browser

As well as the aids made available directly on the www.diversityreport.loreal.com website, the site has been designed so as to allow your browser to make the most of its own functionalities.


Increasing character size

On all the pages of the www.diversityreport.loreal.com website, you have the possibility of increasing the size of the characters. If you use a PC, use the key combination Ctrl + “+” (the “plus” sign) to increase the size of the characters. The key combination Ctrl + “-” (the “minus” sign) allows you to reduce the size of the characters. Repeating the combinations increases or decreases character size by increments. Also note that the key combination Ctrl + 0 (“zero”) gets you back to the text default size. For Mac users, simply replace the Ctrl key in the above combinations by the Cmd key to get the same results.


Keyboard navigation

The www.diversityreport.loreal.com website has been designed so as to all keyboard navigation on all pages. In most cases, the Tab key is all you need to sequence through the clickable elements in the page. And if you want to work backwards through the sequence you can use the key combination Shift + Tab.



Keyboard users can print any page of the site by going to the desired page and then pressing Ctrl + P on your keyboard if you are on PC, or Cmd + P if you use a Mac.


PDF Documents (Coming soon)

The www.diversityreport.loreal.com website offers PDF documents for download. To view these documents you need the Adobe Reader software, which can be downloaded for free here: http://get.adobe.com/fr/reader/.

If you need an accessible version of a download document, please submit us a request with a means of contact below.



The www.diversityreport.loreal.com website offers a certain number of videos. A special effort has been made to make these videos accessible to as many people as possible.



Each video is accompanied by synchronized sub-titles. These subtitles can be freely activated or disabled with a button placed directly in the video player

The subtitles allow deaf and hard of hearing, or people who cannot hear the sound (because of lack of speakers or a noisy environment, etc.) to access the sound information on the video all the same. In addition they are often useful for persons whose mother tongue is not French, who will be very pleased to have the sound and a textual accompaniment for better understanding.


Conformity of the www. diversityreport. loreal.com Website with WCAG 2. 0 (Web Content Accessibility Guidelines)

Throughout the stages of design, creation and updating of the www.diversityreport.loreal.com website, the owner of www.diversityreport.loreal.com has taken care to comply with good accessibility practices by the W3C in the Web Content Accessibility Guidelines (WCAG 2.0).

Apart from the following points, the www.diversityreport.loreal.com website complies with accessibility level A of the WCAG 2.0:

The owner of www.diversityreport.loreal.com continues to improve the accessibility of its digital communication platforms. Nevertheless, if you come across a problem when navigating or accessing certain content on www.diversityreport.loreal.com, feel free to contact us giving as much detail as possible about your situation and the problem encountered, so that we can find a solution together.


Tools and technologies support used to check accessibility  

  • IE9 – 11
  • Firefox V.44
  • Chrome V.48
  • Lecteur d’écran Jaws V.17
  • Lecteur d’écran NVDA 2015
  • Tanaguru V.3.1

Despite all the attention that we were able to bring the user experience of our website, if you encounter difficulties in using it, thank you to contact us by using the contact means listed below.


Action plan of Accessibility 

We decided to implement a continuous improvement plan for accessibility. Below are presented accessibility pitfalls that have not yet been fixed:

  • Optimize the title of content hierarchy ;
  • Giving easy access to the alternate version of the page Key Figure ;
  • Optimize link groups in the navigation menu ;
  • Convert all text sizes relative sizes ;
  • Optimize the management of enlarging text size ;
  • Ensure visibility of taking focus ;
  • Add avoidance links ;



Contact us using the online form

To contact us by the online form, simply go to the contact page and fill in the form which corresponds to your request.


To contact us by email

To contact us by email, you can write directly to the following address:



To contact us by telephone 

To contact us by telephone, you can call the following number: +33 1 47 56 70 00


To contact us by regular mail 

If you prefer to contact us by mail, you can write to us at the following address:

L’Oréal International Diversity Departement

41, Rue Martre

92217 Clichy Cedex France